Medela Breast Pump Accessories – Free

Sorry it has been so long since I have posted here.  I just want to comment on how awesome Medela has been to me.  

I purchased a Medela Pump-in-style Advance breast pump in 2006, when my first son was born.  In preparation for my youngest son's birth this year (in 2010) I decided to purchase some new parts for my breast pump.  I looked everywhere (in stores and online) for another set of tubing and could not find a place to purchase just replacement tubing.  There were options to purchase an entire set of shields and tubing for around $70.00, but I just wanted tubing.

So, I called Medela directly after obtaining their phone number off the website.  The website is: http: //www.medelabreastfeedingus.com/.  The contact information is below:

Medela, Inc. Breastfeeding U.S.
1101 Corporate Drive
McHenry, IL  60050
1-800-435-8316
Fax: 815-363-1246

When I called, I chose the prompt that got me to a real person.  I explained my need for new tubing and that person was able to determine that I actually needed a new faceplate to accommodate the tubing they now make at Medela.  She sent me a new faceplate and new tubing for free – and didn't even charge me for shipping.

A few months later, I decided it would be helpful to have a second set of tubing.  I called Medela again, and requested more tubing.  I fully expected to pay for it, but they sent it to me free of charge again.  I have piece of mind because if something happens to my tubing, pumping will not work.  This happened to me with my first son.  A hole got poked in my tubing somehow, and I was not able to pump while at work one day.  An extra set of tubing on hand will prevent that from happening again.

I highly recommend the Medela breast pump, and I am so impressed with their level of customer service.  Thank you Medela!